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Shipping & Returns

SHIPPING: Orders placed online will be shipped primarily by UPS ground unless otherwise specified in the “Comment” area when placing order. Or please call Customer Service if you desire alternate shipping options or to other countries than Continental US. We do not ship to Hotels or P.O Boxes. Most orders are processed and shipped within 1-3 business days.

RETURNS: Returns or exchanges may take up to 5-10 business days to process once the product has arrived at the return address. Please make sure to keep a receipt with a tracking number for all your returns. All Sterling Silver merchandise must be returned within 10 days of invoice date for a full refund (the amount you paid for the items only).

NO merchandise is accepted after the 15 day period from the invoice date. We reserve the right to charge a 15% restocking fee for any returned items over $200 value, including exchanged items. Policy is subject to change at any given time, without notice. Please call us at 713-776-3759 or Email us at ist7001@gmail.com for any questions or concerns.

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